Sales terms — framework for professional sellers
PROVISIONAL VERSION — LEGAL REVIEW REQUIRED · 2026-10-14.2
This version is published provisionally. A qualified French legal review and completion of the outstanding information and operating arrangements are still required before sales open.
1. Seller, buyer and BON’s role
Framework terms to be completed, reviewed and adopted by each seller before any sale. The sales contract is between the consumer and the professional designer identified on the product page and order summary. BON ENTERPRISE SAS operates BON Online Shopping and remains responsible for its own platform obligations. BON is not represented as the sole seller of the goods. For a multi-seller basket, the seller, goods and terms of each sale must be clearly identified.
2. Scope and product information
The approved scope is professional sellers offering new fashion goods and accessories to consumers in the French market. Private sellers and second-hand goods are excluded at launch. Before ordering, the listing must specify essential characteristics, sizes, composition, actual availability, price, seller, warranties and applicable safety information. Images and claims must match the product; mentioning a brand does not establish a partnership.
3. Prices and orders
Prices for launch in France will be stated in euros, including taxes where applicable. Delivery and all other charges will be displayed before confirmation; no additional charge will be added without express agreement. Customers must be able to check and correct their basket, contact details and allocation of items to sellers. The final button must clearly indicate the obligation to pay. Dated sales terms, each seller’s conditions and contractual information must be available before ordering and provided on a durable medium after conclusion. [To settle before launch: the precise point of contract formation, availability, seller acceptance, split orders and archiving.]
4. Payment and refunds
The technical candidate uses Stripe in test mode; test payments and refunds have been verified. This neither opens live payments nor validates collection on behalf of designers. The marketplace payment arrangement, seller onboarding, payouts, charges and responsibilities must be reviewed with the authorised payment provider before activation. Qonto is a company bank account, not a seller allocation mechanism created by these terms. Card numbers and security codes must not be emailed to BON.
5. Delivery and transfer of risk
The seller and delivery area must be identified before ordering. Charges, delivery date or period and any separate shipments are disclosed before payment. This draft adopts no two-to-five-day promise, free-delivery threshold of EUR200 or flat fee. The seller is responsible for delivery; risk of loss or damage generally passes when the consumer or their nominated third party takes physical possession, subject to the statutory exception for a carrier independently chosen by the consumer outside those offered. Statutory remedies for delay, loss or non-delivery remain available. [Carrier, areas, fees, timing and incident handling to be settled.]
6. Withdrawal and return
For eligible goods, consumers have fourteen days from receipt to notify the seller of withdrawal without giving a reason. For multiple goods in one order delivered separately, the period starts on receipt of the last good; for one good delivered in separate lots or pieces, on receipt of the last lot or piece. An unambiguous statement is sufficient; a model form is provided in the Returns policy. Goods must be sent back no later than fourteen days after notification unless the seller offers collection. Direct return costs may be borne by the consumer only if disclosed beforehand. [Allocation of costs, each seller’s return address and an estimate for goods that cannot normally be returned by post to be completed.]
7. Refunds and exceptions
The seller refunds without undue delay and no later than fourteen days after withdrawal notification, including standard delivery costs. Unless offering collection, the seller may withhold the refund until receiving the goods or evidence of dispatch, whichever occurs first. The original payment method is used unless the consumer expressly agrees to another method at no cost. Only applicable statutory exceptions disclosed in advance may be invoked: for example goods made to the consumer’s specifications or clearly personalised, or sealed goods unsuitable for return for hygiene or health reasons and unsealed after delivery. Sale prices, pre-orders or an entire accessory category do not automatically remove withdrawal rights. Diminished value may only arise from handling beyond necessary examination, under statutory conditions. No commercial thirty-day free-return policy is adopted.
8. Statutory warranties
The professional seller is responsible for the statutory conformity and hidden-defect warranties. These are separate from withdrawal rights and any commercial guarantee. Consumers contact [name, postal address, telephone and email of the seller responsible for warranties]. A defective-goods return must not be treated as a change-of-mind return at the consumer’s expense. The statutory model below must remain in a box in the terms and durable copy; counsel must verify its version and applicability to the catalogue.
Statutory box — Annex A to Article D. 211-2 (working translation)
Consumers have two years from delivery of the goods to invoke the statutory conformity warranty if a lack of conformity appears. During that period, they need only establish the existence of the lack of conformity, not when it appeared. Where the sale includes continuous supply of digital content or a digital service for more than two years, the statutory warranty applies to that content or service throughout the agreed supply period. During that period, consumers need only establish the existence of its lack of conformity, not when it appeared. The statutory conformity warranty requires the professional, where applicable, to provide all updates needed to keep the goods in conformity. The statutory conformity warranty entitles consumers to repair or replacement within thirty days of their request, free of charge and without significant inconvenience. If the goods are repaired under the statutory conformity warranty, the original warranty is extended by six months. If a consumer requests repair but the seller imposes replacement, the statutory conformity warranty is renewed for two years from replacement. Consumers may obtain a price reduction while keeping the goods or terminate the contract for a full refund against return of the goods if: 1. The professional refuses repair or replacement; 2. Repair or replacement takes place after thirty days; 3. Repair or replacement causes significant inconvenience, including where the consumer permanently bears collection or removal costs for non-conforming goods, or installation costs for repaired or replacement goods; 4. The lack of conformity persists despite the seller’s unsuccessful attempt to bring the goods into conformity. Consumers are also entitled to a price reduction or termination where the lack of conformity is serious enough to justify that remedy immediately. They need not first request repair or replacement. Consumers are not entitled to terminate the sale if the lack of conformity is minor. Any period during which the goods are unavailable for repair or replacement suspends the remaining warranty until the repaired goods are delivered. These rights arise under Articles L. 217-1 to L. 217-32 of the French Consumer Code. A seller who obstructs the statutory conformity warranty in bad faith may incur a civil fine of up to EUR300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code). Consumers also benefit from the statutory hidden-defect warranty under Articles 1641 to 1649 of the French Civil Code for two years from discovery of the defect. This warranty entitles them to a price reduction if they keep the goods, or a full refund against return.
9. Complaints, mediation and applicable law
Product complaints are addressed to the identified seller; BON can be contacted at ebon@bonenterprise.com for platform questions and assistance. Following an unresolved prior written complaint, consumers may refer the dispute to the competent mediator free of charge under statutory conditions. [Actual membership and the mediator’s name, address and website for each relevant professional must be supplied.] No mediator is designated by assumption. The former European ODR platform closed on 20 July 2025 and must not be presented as an active remedy. French law applies subject to mandatory protections; consumers are not bound to exclusive jurisdiction of Paris courts.